UrbanCare Home Care LLC Privacy Policy

Effective Date: January 28, 2026

At UrbanCare Home Care LLC, we are committed to protecting the privacy and security of the personal and health-related information of our clients and website visitors. This policy describes how we collect, use, and safeguard your information in compliance with Pennsylvania Rules and Regulations for Home Care and federal standards.

1. Information We Collect

We collect information necessary to provide high-quality non-medical home care services, including:

• ⬩ Personal Identification: Name, address, phone number, and email address.
• ⬩ Health & Care Information: Details regarding daily living needs, preferences, and relevant non-medical health background to coordinate services.
• ⬩ Financial Information: Payment details for billing and service coordination.

2. Use and Disclosure of Information

UrbanCare Home Care LLC uses your information to:

• ⬩ Coordinate and provide non-medical home care services.
• ⬩ Process billing and insurance claims.
• ⬩ Communicate updates regarding schedules or care plans.

We do not disclose your information to third parties except:

• ⬩ As Required by Law: To comply with state or federal regulations, including Pennsylvania's Data Breach Notification laws.
• ⬩ Service Providers: Trusted partners who assist in our business operations (e.g., billing software) under strict confidentiality agreements.

3. SMS and Mobile Communication Policy

UrbanCare may use text messaging to provide service updates, appointment reminders, or administrative notifications.

Sharing Restrictions: Mobile phone numbers, SMS opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties. Information may be processed by service providers solely as necessary to support our messaging services, subject to applicable confidentiality and security obligations.

If you have any questions or concerns about our privacy practices, please contact us at info@urbancarehomecare.com or call us at 1-267-585-0212.

• ⬩ Opt-In: By providing your mobile number, you consent to receive SMS communications from UrbanCare Home Care LLC.
• ⬩ Opt-Out: You may reply "STOP" at any time to opt out of future text messages.
• ⬩ Charges: Standard message and data rates may apply.

4. Data Security and Retention

We implement industry-standard security measures to protect your data. In accordance with Pennsylvania regulations, UrbanCare Home Care LLC retains clinical and service records for seven (7) years after a client's discharge.

5. Your Rights

Under Pennsylvania and federal guidelines, you have the right to:

• ⬩ Access: Request a copy of the information we maintain about you.
• ⬩ Restrictions: Request that we limit how your information is used or shared.
• ⬩ Correction: Request amendments to any information you believe is inaccurate.

6. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

UrbanCare Home Care LLC
701 W Lehigh Ave, Philadelphia, PA 19133
267-585-0212
info@urbancarehomecare.com